Frequently Asked Questions

General FAQS

  • -When visiting the spa, we ask that you are mindful of noise. Please speak softly while in the lobby, hallway, and in the treatment room. This ensures that there are no disruptions during your and others’ spa day.

    -No outside food or drink is allowed within the spa besides water bottles.

    -No children are permitted in the spa with you during your visit.

  • WiFi, disabled access, off-street parking, LGBTQIA+ Friendly

    English, Portuguese + Spanish Spoken

  • Our spa is located at 1200 Old Fairhaven Parkway, suite 203. We have full off-street parking.

    Upon arriving, you can access the elevator room that is to the right of the courtyard, or the stairwell that is to the left.

    • Arrive 5 minutes before your appointment at the earliest. We don't have front desk staffing, so the door will be locked until 5 minutes before your appointment. Please wait in your car if you are more than 5 minutes early.

    • All of the necessary forms are texted to you when booking your appointment. Be sure to have those filled out before coming in.

    • If you arrive more than 10 minutes late, this will effect your service time. Late starts on our part will accommodate for missed time.

    • Please note: we are a by-appointment only spa and do not offer walk-ins for any services.

  • We ask that you notify us of an appointment cancellation no less than 24 hours from your appointment time, or you will be charged for the full duration of the session.

    For no-shows, you will be charged for the full amount of the session, to accommodate our practitioners time.

    All sales are final for all packages, memberships, gift certificates, services and products.

  • Our spa has two massage rooms, an esthetics room and a private sauna room.

    We can comfortably host parties of 3 people at a time for services.

    An additional (4th) person is welcome to spend time in our private infrared sauna room but cannot receive a service at the same time as the other 3.

    Please call or email us to coordinate parties of 4 if you have any trouble booking online.

  • Visa and MasterCard, Discover, American Express, Debit card, Apple Pay, Venmo, Cash

    We do take HSA and FSA cards for medical massage. Please be sure to obtain a doctors referral before coming into your session.

  • Any locked doors with a keypad can be opened with the code: 1569.

    This includes the first floor bathrooms, the stairwell gate, and the elevator room door on Saturdays/Sundays.

Service FAQs:

  • Just bring yourself to your appointment! One of our skilled practitioners will conduct a brief yet comprehensive consultation to create a personalized session tailored to your lifestyle, goals, and specific concerns.

    Before coming in for your appointment, be sure to avoid excess caffeine, and be sure you are nourished & hydrated. Wear loose, comfortable clothing that is easy to slip into after your session, and avoid wearing any jewelry if possible.

    Please avoid wearing any perfumes or fragrances.

  • Facial Contraindications:

    • If you have a sunburn

    • If you have any active rash, sore or irritation on your face

    • If you are dealing with a serious medical condition.

    • If are sick with a fever

    • You are under the influence of alcohol or recreational drugs

  • Contratindications for massage therapy:

    • You have a fever

    • You were recently involved in an accident with acute edema

    • You are dizzy or nauseated

    • You are bruised or have open wounds, rashes, or severe sunburn.

    • You have blood clots, fractures, open or healing wounds, skin infections, and healing from a recent surgery.

    • You are under the influence of alcohol or recreational drugs

  • No, we do not offer couples massage at this time. We can only offer back to back massage appointments.

    You are welcome to book a massage and facial at the same time and alternate between rooms with your partner, or you can alternate between the sauna room with your partner.

Sauna FAQS

  • Our infrared sauna is located in a private room, ensuring that your session is exclusively for you. We provide all the towels and water you need, but we recommend bringing a water bottle to stay hydrated afterward. Please note that we do not accept walk-ins, so be sure to book your appointment in advance!

    You are not required to wear a swimsuit or towel while you are in your sauna session, as this is a private room for you to use.

    Arrive in loose, comfortable clothing that is easy to slip back into after your session. Please avoid wearing any perfume or fragrance during your visit.

  • We recommend 30 minutes to start, and increasing to 45 minute sessions as you gain a tolerance for the heat.

    No more than 50 minutes is allowed in the infrared sauna. Our saunas heat ranges from 135-145 degrees.

  • Do not use the infrared sauna if:

    • You just had a waxing or dermaplaning treatment

    • You are pregnant or trying to conceive

    • You are under the influence of alcohol or recreational drugs

    • You have a fever

    • You have an acute injury with substantial swelling

    If you are taking any medication, or have a chronic disease/condition, especially if it inhibits sweating, you must consult with your physician before using the infrared sauna.

  • Yes, add on an additional person for a $5 increase when you are booking online.

    The sauna seats one person comfortably, but can fit two people at the same time if you are both sitting next to each other.

  • No, we do not have showers at this time.

    We do provide cold wet towels in the mini fridge in our room that you can use to wipe any sweat off after your session.

Question Not Answered? Get in Touch!

Our Team is happy to help!